Front Office Employee

Locatie: St. Eustatius Dutch Caribbean
Sluitingsdatum: 8 Oct, 2025
36
26/2025
Full-time | One-year probationary period, with the prospect of a permanent contract

As a Front Office Employee at the Census Unit, you are an enthusiastic team player who works carefully and in an organised way with the crucial administrative processes at the Census Office customer service desk. Customer contact and service are central to your role. You help residents at the counter with applications for passports, permits, identity cards, driving licences and more.

You are also the first point of contact at the Census Office—an evolving unit where residents can ask their questions.

As a front office employee, you will be sworn in as a Civil Registry officer. This requires meticulous work when solemnising marriages and when issuing official documents or handling personal data.

Taken en verantwoordelijkheden

  • Act as the first point of contact for citizens, authorities and companies, informing and advising in response to queries. 

  • Handle applications for passports, identity cards and driving licences; certificates of good conduct; relocation declarations; extracts from the Personal Records Database, etc.

  • Process applications for travel documents and determine, based on the regulations, whether issuance can proceed.

  • Register births, deaths, divorces and changes of address in the Municipal Personal Records Database (PIVA), checking declarations for accuracy and completeness.

  • Receive payments of fees, process them in the cash system, carry out daily cashing-up and remit to the Front Office Coordinator.

  • Provide information on voting rights during election periods and support election-related work.

  • Carry out preparatory and administrative support tasks.

  • Contribute to other activities within the team.

Arbeidsvoorwaarden

  • Salary, scale 6: $2,058.51 – $3,419.22 gross per month (based on a 36-hour working week).

  • 8.33% holiday allowance and 8.33% year-end bonus.

  • A supportive, professional working environment with room to grow.

Additional requirements

If selected, you will need to provide a Certificate of Good Conduct, pass a medical examination for pension enrolment, and possibly complete an assessment, screening and reference checks.

Functievereisten

  • At least an MBO level 3 diploma.

  • You hold the Basic Training in Civil Affairs / Basisopleiding Burgerzaken (BOBZ) diploma and training in Civil Status, or you are willing to obtain these.

  • Good communication skills in English and Dutch.

  • Knowledge of relevant laws, regulations and guidelines in the field of Civil Affairs.

  • Knowledge of the Municipal Personal Records Database (PIVA) is an advantage.

  • Several years’ recent experience as a (front-office) Civil Affairs employee in a municipality is an advantage.

Vereiste Vaardigheden en Competenties

  • Excellent communication and a professional demeanour.

  • Strong planning and organisational skills.

  • Detail-focused and quality-driven.

  • Flexible and able to perform under pressure in a dynamic environment.

Solliciteren

Send your CV and covering letter no later than  Wednesday 8 October 2025 to:

Executive Council, Statia Government
Attn: Personnel & Organisation, Unit Manager Internal Services – Ms Ina Deuring
Email: vacancies@statiagov.com

Meer informatie

Direct Solliciteren